FAQ

1. How long does shipping take?

Orders are processed within 48 hours. After shipping, delivery usually takes 7–15 business days, depending on your location.

2. Do you offer free shipping?

Yes! We offer free shipping on all orders over $80. Standard shipping is $5 for orders below that amount.

3. Can I track my order?

Absolutely. Once your order ships, you’ll receive a tracking number by email so you can monitor your delivery status in real-time.

4. Where do you ship from?

Our products are shipped from our international warehouse facilities, depending on product availability and your location.

5. Do you ship internationally?

Yes, we ship worldwide. International orders may take slightly longer due to customs clearance.

6. What payment methods do you accept?

We accept all major credit/debit cards and PayPal. Your information is protected with secure SSL encryption.

7. What if I receive a damaged or defective product?

Please contact us within 7 days of receiving your order, including a photo of the item. We’ll gladly send a replacement or offer a refund based on the issue.

8. Can I cancel or change my order after placing it?

You can cancel or modify your order within 12 hours of purchase. Please email us as soon as possible.

9. Are your products covered by a warranty?

Yes, we offer a 30-day warranty against manufacturing defects. Please reach out if you have any concerns about your product.

10. How do I contact customer service?

You can email us anytime at support@denizshopping.com. We typically respond within 24 hours.